Part 2: Their reply.
I'm not surprised with the way they replied. Merely a reply.
"Dear Mr Oon,
Thank you for emailing Nokia Careline.
We sincerely regret to hear that you have been facing ongoing issues with your Nokia N70 and we apologise for the inconvenience caused.
We wish to assure you that all Nokia products undergo a very thorough quality assurance program with extensive research and development. Nokia maintains the most stringent quality controls available so that we can confidently provide one of the most reliable products in the industry. Hence, the phone should be in a perfectly working order.
We can appreciate your frustration in identifying the issues that you have mentioned in your email. We apologise for the inconvenience caused and trust that our technicians will be able to quickly and efficiently rectify the issues that you have raised. Please allow me to assure you that your experience in this instance is not typical of Nokia’s level of product reliability and customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
We appreciate that you are taking the phone again to the Authorised Service Centre. Please be assured that the Service Centre would be able to provide you with a resolution. Please allow me to assure you that your experience in this instance is not typical of Nokia’s level of product reliability and customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
For further assistance, please contact the Nokia Singapore Helpdesk between the hours of 08:30 - 00:00.
The helpdesk is operational seven days a week, 365 days a year.
You can contact our Customer Service Professionals on:
Singapore Careline number: + 65 6822 8888
Thank you for your continuing support.
Best regards
Shazrin Mddin
Nokia Careline"
Bah... what rubbish!
"Dear Mr Oon,
Thank you for emailing Nokia Careline.
We sincerely regret to hear that you have been facing ongoing issues with your Nokia N70 and we apologise for the inconvenience caused.
We wish to assure you that all Nokia products undergo a very thorough quality assurance program with extensive research and development. Nokia maintains the most stringent quality controls available so that we can confidently provide one of the most reliable products in the industry. Hence, the phone should be in a perfectly working order.
We can appreciate your frustration in identifying the issues that you have mentioned in your email. We apologise for the inconvenience caused and trust that our technicians will be able to quickly and efficiently rectify the issues that you have raised. Please allow me to assure you that your experience in this instance is not typical of Nokia’s level of product reliability and customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
We appreciate that you are taking the phone again to the Authorised Service Centre. Please be assured that the Service Centre would be able to provide you with a resolution. Please allow me to assure you that your experience in this instance is not typical of Nokia’s level of product reliability and customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
For further assistance, please contact the Nokia Singapore Helpdesk between the hours of 08:30 - 00:00.
The helpdesk is operational seven days a week, 365 days a year.
You can contact our Customer Service Professionals on:
Singapore Careline number: + 65 6822 8888
Thank you for your continuing support.
Best regards
Shazrin Mddin
Nokia Careline"
Bah... what rubbish!
0 Comments:
Post a Comment
<< Home